REFUND AND RETURNS POLICY

At Quesevis, customer satisfaction is our top priority. We are committed to providing high-quality, eco-friendly kitchenware and ensuring a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a fair and transparent refund and return policy to address any concerns. Please read the guidelines below to understand our return and refund process.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.

  • The return request must be made within 7 days of receiving the product.

  • Proof of purchase (order confirmation email or receipt) is required.

If your item does not meet these criteria, we may be unable to process your return.

2. Non-Returnable Items

Certain products cannot be returned for hygiene and safety reasons, including:

  • Opened or used kitchenware items.

  • Personalized or custom-made products.

  • Items purchased as part of clearance or final sale promotions.

If you have any questions regarding the eligibility of your product for return, please contact us at info@quesevis.xyz.

3. How to Initiate a Return

If you wish to return an item, follow these steps:

  • Contact Us – Send an email to info@quesevis.xyz with your order number, reason for return, and supporting photos (if applicable).

  • Receive Return Instructions – Our support team will review your request and provide return shipping details.

  • Ship the Product – Package the item securely and send it back to the designated return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Return Processing – Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return.

4. Refund Process

If your return is approved, we will process your refund as follows:

  • Refunds will be issued to the original payment method used at checkout.

  • Processing time may take 5-7 business days, depending on your payment provider.

  • If the refund has not been received after this period, please check with your bank or payment provider before contacting us.

Please note that shipping fees are non-refundable, except in cases where the return is due to a product defect or an error on our part.

5. Damaged or Incorrect Items

We take quality control seriously, but if you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing info@quesevis.xyz with photos and order details. We will arrange for a replacement or issue a full refund at no additional cost to you.

6. Exchange Policy

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

7. Contact Information

If you have any questions regarding our Refund and Returns Policy, please don’t hesitate to reach out to us.

Address: 4401 Oaklawn St, Lake Charles, LA, USA
Phone: (318) 339-8544
Email: info@quesevis.xyz
Website: https://quesevis.xyz/

Thank you for choosing Quesevis. We appreciate your commitment to a sustainable and plastic-free kitchen!